At oneXI Salon and any partner locations under the management, consultation, or advisory of Cathi Schilson, we are committed to providing a welcoming, respectful, and professional environment for every guest.
While we strive for excellence in both service and atmosphere, we understand that issues may occasionally arise — whether related to your hairstyle, the overall salon environment, or interactions with staff or other guests.
This includes, but is not limited to:
- Dissatisfaction with your hairstyle or service outcome
- Concerns about the cleanliness, comfort, or atmosphere of the salon
- Inappropriate language or profanity used within the salon
- Unprofessional demeanor or conduct from a team member or guest
- Any behavior that makes you feel uncomfortable, unwelcome, or disrespected
How to Report a Concern
We encourage you to share your feedback promptly so we can address and resolve the matter:
- Direct Contact with Cathi
- Call or text 561-832-2944
- Email oneXiSalon@gmail.com
Please include:- Date and time of your visit
- Details of the incident or concern
- Names (if known) of any staff or guests involved
- On-Site Reporting
- Ask to speak privately with Cathi or the on-duty salon manager before leaving your appointment.
Our Commitment
- Every concern will be handled confidentially and professionally.
- If applicable, we will take immediate action to correct the situation and prevent it from happening again.
- Your feedback helps us maintain the high standards we expect for our own clientele and for any salons we consult, manage, or advise.
Your comfort, trust, and satisfaction are our top priorities.
By voicing your concerns, you help us ensure that every guest — no matter who they see for their service — enjoys the exceptional experience they deserve.
