At One XI Salon, and within any partner locations operating under the management, consultation, or advisory of Catherine Michele, we are committed to providing a welcoming, respectful, and professional environment for every guest.

Our goal is to deliver not only exceptional service, but a consistent experience that reflects the standards we expect across all locations we are involved with.

While we strive for excellence in both service and atmosphere, we understand that concerns may occasionally arise. When they do, we want to address them promptly, professionally, and with the attention they deserve.

Types of Concerns We Address

This may include, but is not limited to:

Dissatisfaction with your hairstyle or service outcome
Concerns regarding cleanliness, comfort, or overall salon environment
Use of inappropriate language or disruptive behavior within the salon
Unprofessional conduct from a team member or guest
Any situation that makes you feel uncomfortable, unwelcome, or disrespected

How to Share Your Feedback

We encourage you to communicate any concerns as soon as possible so they can be properly reviewed and addressed.

Direct Contact

Call or text: 561-832-2944
Email: onexisalon@gmail.com

Please include:

Date and time of your visit
Details of your concern or experience
Names of any individuals involved, if known

On-Site Resolution

If you are still at the salon, you may request to speak privately with Catherine Michele or the on-duty salon manager before leaving your appointment.

Whenever possible, addressing concerns in real time allows for quicker resolution and a better overall experience.

Our Commitment to You

Every concern is handled with discretion, professionalism, and respect.

When appropriate, we will:

Address the situation directly
Take corrective action where needed
Review and improve processes to prevent recurrence

Your feedback plays an important role in helping us maintain the level of service and environment we expect across all locations we operate in or support.

Our Standard

We hold ourselves, our team, and our environments to a high standard.

Your comfort, trust, and satisfaction are a priority. By sharing your experience, you help us ensure that every guest, regardless of location or stylist, receives the level of service they expect and deserve